President Director Affirms BSI Protects Customer Data and Funds, JAKARTA — President Director of PT Bank Syariah Indonesia (BSI), Hery Gunardi emphasized that his party continues to improve and make improvements to the security of the company’s information technology (IT) system based on established guidelines and standards.

BSI will continue to make improvements after all of the company’s banking services have returned to normal and have recovered since Thursday (11/5/2023). This follows the rapid recovery of IT problems experienced by BSI.

“The problem at BSI’s IT has actually been recoverable (recover operation) immediately and this is the response recovery the good one. Our main priority is protecting customer data and funds,” said Hery in an official statement received in Jakarta, Saturday (13/5/2023).

Read: Experts Suspect Lockbit 3.0 Involve Insiders Can Steal Data of 15 Million BSI Customers

He said, BSI also continues to strengthen the company’s technology security in a special division under CISO (chief information and security officer). “CISO works the same as a physical security guard, doing patrols, but patrolling from a technological point of view. CISO will look at the points weak point that must be closed, it is an effort to protect customer data,” said Hery.

BSI also continues to cooperate and coordinate with the relevant authorities to take the necessary steps and comply with the applicable regulations. BSI services have shown significant progress since Thursday, both at branch offices, ATMs and mobile banking, especially the basic features.

So, said Hery, it can be used by customers for transactions. Regarding Hajj services in 2023, BSI stated that the payment of fees for prospective pilgrims had reached 97.67 percent or had been paid by 157,775 prospective pilgrims.

Especially on Friday (12/5/2023), BSI served the payment of Hajj fees for 4,303 prospective pilgrims. Of that number, there were 208 customers making payments through mobile banking namely BSI Mobile.

Meanwhile, to improve service to customers, BSI has alerted as many as 434 branch offices throughout Indonesia to open operations this weekend, Saturday-Sunday (13-14/5/2023). The move was intended to help customers.

Previously, a gang ransomware LockBit claims, as the party responsible for the attack on BSI’s system. As a result, application services and automated teller machines (ATMs) for the largest Islamic bank in Indonesia have been disrupted for several days.

LockBit 3.0 even revealed that the stolen data reached 1.5 terabytes (TB). Of the 15 million user data and passwords for internal access and leaked BSI services, LockBit 3.0 also claims to have employee data, financial documents, complete customer data, such as names, cellphone numbers, addresses, balances, and account numbers.


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